FAQ

How is my order shipped?

All orders are shipped via Canada Post using the shipping method you choose during check out.  Please check out my shipping page located under my info tab for complete shipping information.

When will my order ship?

I will do my very best to ship orders within one week. However, I do this all on my own, and sometimes life happens and things take a little longer. In the event your order is taking longer than anticipated, I will be in touch to let you know.

**COVID-19 is impacting shipping times for both domestic and international shipping.**

For more on shipping, please click on my shipping page located under my info tab.

How does vacuum sealed shipping work?

For Canadian orders, I am pleased to offer a vacuum sealed shipping option for orders, and those details can be found under my Info tab. Yarn is neatly folded into a hank, and is then vacuum sealed, compressing it so that the parcel fits Canada Post's limits for oversized letter mail. Since these ship as letters, they will not have tracking available. This option is intended to offer a reduced shipping rate. 

If you require tracking, please select a different shipping method.

Vacuum packing does not change or harm the yarn in any way, it simply sucks all of the air out of it. To open your vacuum sealed package, just cut a small hole in the bag and then carefully cut off the edge, avoiding any yarn. 

Yarn will usually reach nearly full size in 1-2 hours. It will bloom to its full glory with its first wash (because we all block everything, right?).

Do you offer local pick-up?

Yes, I do offer local pick up, and you can select that option at checkout.

I was cart-jacked!!! 

Unfortunately, my sales platform does not prevent cart-jacking (when an item in your cart disappears when you reach check-out). Sorry!

What do you use to dye your yarns?

I use professional grade acid dyes to dye my yarns. Heat and food grade citric acid is used to set the dyes, and in some cases, salt may be added to the dye baths. Yarns are left in the dye bath until dyes are fully exhausted. After dyeing, yarn is rinsed clean with plain water, and is then given a soak with a small amount of wool wash to recondition the fibres.

How will my yarn knit up?

I Dye a variety of variegated, speckled, micro striping and tonal colour ways, and the nature of hand-dyed yarns means that there will be variations from skein to skein even if the skeins were dyed in the same dye bath, and there may be slight variations in tone from batch to batch. If you are planning a project using multiple skeins, like a sweater, I recommend alternating skeins. An online tool that I like is Planned Pooling https://plannedpooling.com, though it works best for variegated yarns with a regular/repeating dye pattern.

My yarn looks a little different than the photo. What gives?

I am an amateur photographer. I do my best to take good photos that are back lit, next to a window and I do not retouch or alter the photos of my yarn in any way (to maintain the integrity of the colour way).  I feel this approach yields the most accurate representation of the colors as they are in person. Additionally, different screens and devices display colors differently, and may not accurately represent the colors. If you have any questions about colorways, please contact me below

How do I care for my yarns?

Most of my yarns are super wash treated, however, I do recommend washing all projects made with my yarn by hand, in cool water, using a gentle product specifically made for washing woollens. Please note:  Even if yarn rinsed clean after I dyed it and even if your detergent is made for woollens, some products (especially those containing natural extracts like pineapple, not naming any names) can cause dyes to bleed during washing, as can using warm water. If you are planning a colorwork project, I strongly recommend making and wet blocking a swatch prior to starting your project.

Do you sell wholesale?

I offer Wholesale first to my local yarn store and then to others that have enquired. Please feel free to contact me (below) so that we can discuss options. I offer wholesale at 35%

Do you do custom orders?

I do not do orders for custom colorways at this point in time. If you are interested in purchasing a larger quantity of a collection colorway, please send me an email below

Do you do collaborations?

If you are a designer and have an idea that you would like to bring to life using Crux Fibres yarn, or if you are an artist creating related products who would like to collaborate for a giveaway promotion, please send an email with details of your idea below.

Have a question that you don't see here? Please send and email below

SOURDOUGH

Will you be able to help me with my Sourdough starter? 

It is my pleasure to help you trouble shoot rehydrating the sourdough starter you have received from my shop, but once it is hydrated, I would ask that you refer to the sources outline in my instructions. Or follow me on Instagram for frequent stories and posts.